A Full Stack Web Framework
How To Navigate The "New" Normal
Due to the current global pandemic, our client Datadog, wanted to create a Single Page App (SPA) that would serve as an employee directory while incorporating aspects of a social network to collaborate, connect, and maintain a community while its multi-national workforce is working from home.
Simone Tobias, UX Designer
Jeremy Taubman, Developer
Mike Lopreto, UX Designer
Sinara Arliss, Developer
User Journey Map
Imploring Empathy From A Shared Experience
During the user interviews, our team realized we had a shared experience with our users like Derek. Similarly, we were also working from home. As a newly formed team, we too were faced with challenges of navigating a new project with new colleagues:
Walking Along The Same Path
With a journey map, we were able to further understand our users' actions, mindsets, and emotions. This allowed us to see where the opportunities lie in addressing their pain points.
"Titles don't tell you a whole lot about what somebody actually does."
Derek recently joined Datatdog as Solutions Engineer. He enjoys working from home however he is frustrated when trying to connect with colleagues and feels removed from the work culture.
How might we help Derek cultivate relationships with his colleagues and work effectively?
Team projects message board
Personalized company directory
We performed a usability test of the current website to discover the user's experience when searching for a volunteer opportunity.
Making Changes That Matter
Based on the data from our interviews and the results of the usability testing, we implemented changes to sign-up process in order to enhance the primary breakpoint experience. Additionally, we created a secondary breakpoint to enable the user to access the service on a mobile device.
While users found the pop-up feature very useful for saving time on navigating the site, we can further improve differentiation between pop-ups on the site to make sure users know whether they signed up for a volunteer event, registered a new account, or orientation.
Consider adding a map feature to the site so users can know how far they are from the event.
Conduct further usability testing.