A Physiotherapy Native Mobile App
What We Wanted To Know
To research and discover how to replicate the clinic experience at home for individuals undergoing physiotherapy when executing their prescribed regimen.
Our Team Members
Our Research Methods
Persona & Problem Statement
User Journey Map
Competitive & Comparative Analysis
Our Design Methods
Getting It Right At The Beginning
We conducted an initial screener survey to get a diverse pool of participants using a critical qualifying question to prospectives of having gone through or currently undergoing physiotherapy.
An Insight To Their Emotions And Mindsets
The conversations with users revealed how the experience between the clinic visit and at home impacted the progress of their physiotherapy.
Experiences with rehab was only effective in the office.
Physical therapy at home was basically useless because I didn't really understand the exercises right.
I didn't know if I was progressing, or getting worse or staying the same.
Discovering And Defining Who They Are
Our research led us to our persona, Jean. She represents the results of our findings. Her pain points were shared amongst the other participants. Her needs and goals are aligned with the data collected from the interviews.
Empathize With The Problem To Design The Right Solution
With the user's pain points in mind, we posed the question:
How might we provide Jean additional resources she needs to complete her at-home regimen successfully and track her progress?
Putting The Pieces Together and Checking If They Fit
Taking our design ideas and moving them into the next level through a mid-fidelity prototype we were then able to conduct a usability testing in order to see if the features perform as intended
A Personal Solution To A Painful Situation
By creating personalized exercise videos, the users would be able to easily follow their physiotherapy at home. The tracker on the home screen allows them to personally monitor their progress. The video chat enables them to contact their PT right away and have a more personal attention ensuring the continuity of care.
Where We Go From Here
Conduct a second round of usability testing for the high-fidelity prototype
Edit the prototype based on feedback from usability testing
Build out connection with partner company
Hand off to developers